Service Support Coordinator

Job Summary :

We are looking for a detail-oriented and proactive Service Support Coordinator to join our Ballast & Buoyancy Division in Navi Mumbai. The successful candidate will play a key role in supporting the Sales and Operations teams by ensuring smooth coordination of service orders, documentation, and project tracking. This position involves close interaction with internal teams, handling service logistics, maintaining accurate records, and contributing to the efficient execution of service operations. The ideal candidate will be process-driven, technically proficient, and capable of managing multiple priorities in a fast-paced environment.

Key Responsibilities: 

• • • Assist the Sales and Operation department with tracking of projects.
    • Creation of job service order in Microsoft D365 as per handover of PO from sales department.
    • Assist operation team with mobilization/demobilization of material and manpower.
    • Generation of pre-execution, post execution documents required for site execution.
    • Maintain tracking sheets prepared by Sales and Operations for tracking invoices/open orders/project planning.
    • Uploading various documents on client Portals.
    • File up signed copies of the job executed for internal and invoicing purposes.
    • Compile service reports and site documents after each site execution in order to ensure proper document control.
    • Update data in D365 related to DN/ GRN and Documentation as required.
    • Carry out any task assigned by Service Engineers related to documentation.
    • Prepare & submit necessary reports in a timely manner.
    • Assist Operation team in raising essential purchase requisition.

Qualifications, Skills and Experience:

• • Education: Diploma in Mechanical Engineering Mechatronics or Electronics & Instrumentation.
  • Technical Skills: Time management, well versed with Microsoft applications like MS word, MS excel, power point.
  • Experience: 1-2 years.